Customer service Phipower

Do you have a question about a product or about your order? Feel free to contact our customer service and we will gladly help you further. We are ready for you from Monday to Friday from 8.30 am to 5 pm. Fill in the form on the right or call +3185 – 303 35 00.

Shipping and returns
Do you have questions about a placed order or return? Please contact us and keep your order number at hand. You can reach us via our telephone number or e-mail address. Read our shipping and return conditions in advance.

Complaints handling
It is, of course, annoying if you have a complaint about the service you have experienced. Nevertheless, we kindly ask you to pass on your complaint via the e-mail to the customer contact department. This can be done by e-mail, regular mail and / or telephone. Our employees of the customer contact department will review the complaint and try to resolve the complaint to everyone’s satisfaction.

Our data:
Markenhaven 28
3826 AC Amersfoort
e-mail: info [at] phipower [.] nl
+3185-3033501 (available from Monday to Friday from 8.30 am to 5 pm)

After receiving your complaint you will receive a confirmation from us. We will respond to your complaint within 14 days of receipt, if it needs more time, we will notify you.

If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which Phipower is affiliated. If for any reason the mediation attempt does not lead to a satisfactory solution, then there is the possibility to submit your dispute to the Disputes Committee (SGC).