Product support
Setup, operation, accessories or troubleshooting for a Phipower product.
Ask a product question →Orders & delivery
Order status, address questions, missing items or shipping support.
Ask about an order →Returns & warranty
Return requests, damage, defects and warranty questions.
Returns information →Professional & partnerships
Studios, practitioners, retailers, collaborations and multi-unit projects.
Professional enquiry →You may not need the contact form.
For common service questions, the dedicated page usually gives you the answer faster and keeps all conditions in one place.
Where do we ship?
Delivery, destinations and practical shipping information.
Shipping information →Want to send something back?
30-day voluntary return policy, conditions and return form.
Start a return →Something not working?
Coverage, troubleshooting route and warranty process.
Warranty information →General question?
Common product, order and service questions collected in one place.
Visit the FAQ →Planning something bigger than one product?
Tell us the setting, expected number of users, product category and approximate quantity. We can discuss professional use, multiple units, technical information and practical deployment.
Product question, claim question or company question — each has its place.
Technical & practical support
Use the contact form for setup, troubleshooting, accessories and product operation.
Contact product support →Understand the technology
For questions about evidence, physics, terminology and limitations, start with the Knowledge Center.
Visit the Knowledge Center →Who is Phipower?
Brand background, company information, policies and legal details remain visible and separate from product marketing.
About Phipower →Before you send your message.
What is the best way to contact Phipower?
Use the contact form for the most complete request, or email info@phipower.org. For urgent order or product questions you can also call +31 85 303 35 01.
I have a question about an existing order. What should I include?
Please include your order number, the email address used for the purchase and a short description of the question. Photos can help if the issue concerns damage, accessories or product setup.
I need help with a product. What information is useful?
Tell us which Phipower product you use, what you observe, and what you expected to happen. For technical issues, clear photos or a short video can often make troubleshooting faster.
How do I start a return?
Use the dedicated Returns page and submit the return request before sending the parcel back. This helps us identify and process your return correctly.
How do I ask about warranty?
Use the contact form and select Warranty, or visit the Warranty page. Include the order number and a clear description of the issue.
Can I contact Phipower about multiple units or professional use?
Yes. Studios, wellness professionals, retailers, retreat organizers and research partners can use the Professional enquiry option. Tell us what you are planning and approximately how many units you are considering.
Can I propose a partnership or affiliate collaboration?
Yes. Select Partnerships in the form or visit the Partner Program page. Include information about your audience, project and how you would like to work with Phipower.
Where is Phipower based?
Phipower is developed and operated from the Netherlands. Company and legal details are available on the Company Details page.