Four steps from request to refund.
Following the same process for every return helps us identify the parcel quickly and keeps the product protected during transport.
Submit the return form
Tell us your name, order number, email address and the reason for the return. A reason helps us improve, but statutory withdrawal rights do not depend on giving one.
Prepare the return information
Include the return information with your parcel so our fulfilment team can link it directly to your order.
Pack the product securely
Return the product with its accessories, in the same condition in which you received it and, where reasonably possible, in the original product packaging and a protective outer box.
Send it to the Phipower return address
Use a tracked shipping method where practical and keep your proof of shipment until the return has been completed.
Start your return
Enter the details used for your order. We will use them to identify the purchase and provide the next step.
What we ask you to send back.
The aim is simple: the product should arrive safely and complete enough for us to inspect and process the return correctly.
Please return
- The product in the same condition in which you received it.
- All supplied accessories, cables, parts and documentation.
- The original product packaging where reasonably possible.
- A strong outer shipping box that protects the retail packaging.
- Your return information or order reference inside the parcel.
Please take extra care if
- The product contains glass or other fragile components.
- The item is a multi-part kit such as the Meditation Pyramid.
- Accessories have been unpacked separately.
- The product arrived damaged or you believe it is defective.
- You are returning from outside the European Union.
What happens after the parcel reaches us?
We identify the order, inspect the returned product and then process the agreed refund or exchange.
Refunds are normally returned to the payment method used for the order unless another arrangement is agreed.
The direct cost of sending a product back is normally paid by the customer — this also applies to returns made within the statutory withdrawal period, where EU consumer law places the return-shipping cost with the customer unless Phipower has agreed otherwise. Original shipping costs are generally excluded from the refund, except where applicable law requires otherwise.
An exchange can be arranged subject to availability. We will confirm any price difference or additional shipping cost first.
Where to send your return.
Please submit the return request before shipping your parcel. Pack the product securely and keep your tracking or proof of shipment.
EM Fulfilment
Watergoorweg 108E
3861 MA Nijkerk
The Netherlands
Sometimes a product question can be solved without sending anything back.
If something does not seem to work as expected, contact Phipower with your order number. Our team can help with setup, troubleshooting, warranty questions or the correct return route.
Practical questions before you send the parcel.
How long do I have to return a product?
Phipower offers a voluntary return period of up to 30 days from the date you receive your order. This does not limit any statutory consumer rights that may apply to your order.
Does the product need to be unused?
The product should be returned in the same condition in which you received it, with all accessories and, where reasonably possible, in its original packaging and outer shipping box.
Who pays for return shipping?
The direct cost of sending a product back is normally the customer's responsibility, unless Phipower agrees otherwise. This also applies to returns made within the statutory withdrawal period, where EU consumer law places the return-shipping cost with the customer by default. Different rules may apply where a product is defective, damaged or incorrectly supplied.
Will the original shipping costs be refunded?
Under Phipower's voluntary 30-day policy, original shipping costs are generally not refunded, except where applicable consumer law requires otherwise.
Can I exchange a product instead of getting a refund?
Yes. You may request an exchange for another Phipower product. Any price difference, shipping cost or stock limitation will be confirmed before the exchange is completed.
When will I receive my refund?
Refund timing depends on the return being received and checked. Where statutory withdrawal rules apply, refund timing follows the applicable legal requirements. For other voluntary returns, Phipower processes the refund after inspection.
How will my refund be paid?
Refunds are normally made to the original payment method unless another arrangement is agreed.
Can I return a product without contacting Phipower first?
Please submit the return form first. This helps us identify your order, prepare the return correctly and process it faster when it arrives.
Do I need to include a return form in the parcel?
Yes. After submitting the return request, print or include the return information with the product so the fulfilment team can connect the parcel to your order.
What if the product arrived damaged or incorrect?
Contact Phipower before sending it back and include your order number plus clear photos where relevant. We will provide the appropriate next step.
Can international customers return a product?
Yes, but shipping, customs documentation, duties or taxes connected to the return may differ by country. Contact Phipower before sending an international return.
What if I no longer have the outer shipping box?
Use a strong outer box that protects the original product packaging during transport. The product must be packed securely enough to avoid damage on the return journey.