Four steps from claim to solution.
Following the same process for every claim helps us diagnose the issue quickly and, where a product needs to travel, keeps it protected in transit.
Submit a warranty claim
Tell us the product, your order number, and describe what you observe. In the live Shopify workflow, this connects to your order automatically.
Add photos or a short video
For many issues, clear photos or a short video let our team diagnose the problem without asking you to ship the product back first.
We confirm the next step
Depending on the issue, this may be troubleshooting guidance, a repair, a replacement, or — where applicable — a refund.
Send the product only if asked
If a product needs to travel, we'll confirm the address and reference to include. This warranty is provided on a carry-in basis, so shipping costs to our service location are at your expense — please don't ship anything before hearing back from us.
Start your warranty claim
Enter the details used for your order and describe the issue. We'll use them to identify your purchase and confirm the next step.
What the warranty covers.
The one-year manufacturer's warranty covers manufacturing defects under normal, intended use. Every claim is confirmed individually after inspection.
Generally covered
- Manufacturing defects present at delivery or arising under normal use.
- Malfunctioning components within the one-year warranty period.
- Products used according to the manual and their intended purpose.
- Defects confirmed after inspection by the Phipower team.
Generally not covered
- Damage caused by misuse, accidents or unauthorized modification.
- Normal wear and tear, cosmetic wear, or consumable parts.
- Damage from improper cleaning, maintenance or storage.
- Products purchased outside official Phipower sales channels.
What happens after we review your claim?
We confirm the appropriate solution for your specific case after reviewing your claim and, where needed, inspecting the product.
Where practical, we repair the confirmed defect and return the product to you.
If repair isn't practical, we arrange a replacement subject to availability.
In some cases a refund may be the appropriate solution instead of repair or replacement.
If we ask you to send it in.
Only ship a product once we've confirmed this by email. This warranty is provided on a carry-in basis: shipping costs to our service location are the customer's responsibility. Pack it securely and keep your tracking or proof of shipment.
EM Fulfilment
Watergoorweg 108E
3861 MA Nijkerk
The Netherlands
Many issues can be solved without a warranty claim.
If something doesn't seem to work as expected, contact Phipower with your order number. Our team can help with setup, troubleshooting or the correct next step.
Practical questions before you submit a claim.
How long is the Phipower warranty?
Phipower products include a one-year manufacturer's warranty from your purchase date, covering manufacturing defects under normal, intended use.
What exactly is covered?
Manufacturing defects present at delivery or arising under normal use, on components within the one-year warranty period. Every claim is confirmed individually after review.
What is generally not covered?
Damage from misuse, accidents, unauthorized modification, normal wear and tear, improper cleaning or storage, or products purchased outside official Phipower sales channels.
Do I need to contact Phipower before sending a product back?
Yes. Submit a warranty claim first — many issues can be diagnosed and resolved without shipping the product back at all.
What information should I include in a claim?
Your order number, the product, a description of the issue, and — where possible — photos or a short video. This helps us confirm the right next step quickly.
What happens after I submit a claim?
Our team reviews the details and confirms the next step by email: troubleshooting guidance, a repair, a replacement, or, where applicable, a refund.
Is proof of purchase required?
Yes. Your order number or receipt is used to confirm the product and purchase date fall within the warranty period.
What's the difference between warranty and a return?
Warranty covers manufacturing defects for one year after purchase. The separate 30-day return policy covers voluntary returns of products you simply want to send back — see the Returns page for that process.
Who pays for shipping when I need to send a product in for warranty service?
This warranty is provided on a carry-in basis: shipping costs to our service location are at the customer's expense. If your claim is confirmed as a manufacturing defect, we'll let you know about any return-shipping arrangement for getting the repaired or replaced product back to you.