Frequently asked questions.

Use the contact form for the most complete request, or email info@phipower.org. For urgent order or product questions you can also call +31 85 303 35 01.

Please include your order number, the email address used for the purchase and a short description of the question. Photos can help if the issue concerns damage, accessories or product setup.

Tell us which Phipower product you use, what you observe, and what you expected to happen. For technical issues, clear photos or a short video can often make troubleshooting faster.

Phipower offers a voluntary return period of up to 30 days from the date you receive your order. This does not limit any statutory consumer rights that may apply to your order.

The product should be returned in the same condition in which you received it, with all accessories and, where reasonably possible, in its original packaging and outer shipping box.

The direct cost of sending a product back is normally the customer's responsibility, unless Phipower agrees otherwise. This also applies to returns made within the statutory withdrawal period, where EU consumer law places the return-shipping cost with the customer by default. Different rules may apply where a product is defective, damaged or incorrectly supplied.

Under Phipower's voluntary 30-day policy, original shipping costs are generally not refunded, except where applicable consumer law requires otherwise.

Yes. You may request an exchange for another Phipower product. Any price difference, shipping cost or stock limitation will be confirmed before the exchange is completed.

Refund timing depends on the return being received and checked. Where statutory withdrawal rules apply, refund timing follows the applicable legal requirements. For other voluntary returns, Phipower processes the refund after inspection.

Refunds are normally made to the original payment method unless another arrangement is agreed.

Please submit the return form first. This helps us identify your order, prepare the return correctly and process it faster when it arrives.

Yes. After submitting the return request, print or include the return information with the product so the fulfilment team can connect the parcel to your order.

Contact Phipower before sending it back and include your order number plus clear photos where relevant. We will provide the appropriate next step.

Yes, but shipping, customs documentation, duties or taxes connected to the return may differ by country. Contact Phipower before sending an international return.

Use a strong outer box that protects the original product packaging during transport. The product must be packed securely enough to avoid damage on the return journey.

Phipower products include a one-year manufacturer's warranty from your purchase date, covering manufacturing defects under normal, intended use.

Manufacturing defects present at delivery or arising under normal use, on components within the one-year warranty period. Every claim is confirmed individually after review.

Damage from misuse, accidents, unauthorized modification, normal wear and tear, improper cleaning or storage, or products purchased outside official Phipower sales channels.

Yes. Submit a warranty claim first — many issues can be diagnosed and resolved without shipping the product back at all.

Your order number, the product, a description of the issue, and — where possible — photos or a short video. This helps us confirm the right next step quickly.

Our team reviews the details and confirms the next step by email: troubleshooting guidance, a repair, a replacement, or, where applicable, a refund.

Yes. Your order number or receipt is used to confirm the product and purchase date fall within the warranty period.

Warranty covers manufacturing defects for one year after purchase. The separate 30-day return policy covers voluntary returns of products you simply want to send back — see the Returns page for that process.

This warranty is provided on a carry-in basis: shipping costs to our service location are at the customer's expense. If your claim is confirmed as a manufacturing defect, we'll let you know about any return-shipping arrangement for getting the repaired or replaced product back to you.

Yes. Studios, wellness professionals, retailers, retreat organizers and research partners can use the Professional enquiry option. Tell us what you are planning and approximately how many units you are considering.

Yes. Select Partnerships in the form or visit the Partner Program page. Include information about your audience, project and how you would like to work with Phipower.

Phipower is developed and operated from the Netherlands. Company and legal details are available on the Company Details page.